Privacy Policy for FollowFreed

1. Introduction

At FollowFreed, accessible via followfreed.com, we are firmly committed to safeguarding the privacy and personal data of our users. We recognize the importance of transparency, accountability, and dedication to upholding your data protection rights. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information, and describes your legal rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all users who interact with the FollowFreed website and services offered through followfreed.com. For the purposes of the GDPR, FollowFreed is the “Data Controller” of the personal data collected through this website. If you have any questions about the way your data is processed, please reach out to us at [email protected].

3. Categories of Data We Process

We collect and process various types of personal data to provide and enhance our services. The categories of data we may gather include:

a) Usage Data
Information about how you use followfreed.com, such as IP addresses, browser types, session duration, pages visited, referring pages, and site navigation paths.

b) Account Data
Identifiers provided during account registration or purchase, including your full name, email address, billing and shipping addresses, and phone number.

c) Profile Data
Information inferred or provided voluntarily, such as communication preferences, purchase history, browsing behavior, and other user-generated content or preferences.

d) Communication Data
Records and content of communications with us, including support tickets, inquiries, customer service interactions, and contact history.

e) Technical Data
Device-related information, operating system, hardware type, screen resolution, language preferences, time zone settings, and browser configurations.

f) Transaction Data
Payment-related data and order details required to process purchases, including billing data, transaction records, payment method details (excluding full credit card numbers), and delivery information.

g) Preference Data
Marketing consents, notification settings, and product or content preferences selected by you.

4. Legal Bases for Processing

We process personal data on the following lawful bases:

– Performance of a Contract: To fulfill orders, provide services, manage accounts, and communicate account or delivery updates.
– Legitimate Interests: To maintain security, improve user experience, analyze performance, and engage in direct marketing where legally permissible.
– Consent: For certain marketing activities, cookie use, and optional data submission, we rely on your explicit consent.
– Compliance with Legal Obligations: To fulfill statutory requirements, including tax reporting, fraud prevention, and regulatory compliance.

5. Your Rights

Under applicable data protection laws, particularly the GDPR and CCPA, you have the following rights regarding your personal data:

– Right of Access: Request a copy of the personal data we hold about you.
– Right to Rectification: Correct inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your personal data, subject to applicable legal limits.
– Right to Restrict Processing: Ask us to suspend processing under certain conditions.
– Right to Data Portability: Obtain and reuse personal data across different services.
– Right to Object: Object to processing based on legitimate interest or direct marketing.
– Right to Withdraw Consent: You may withdraw your consent at any time for processing relying on consent.
– Right to Non-Discrimination (under CCPA): You will not be discriminated against for exercising your rights.

To exercise any of your rights, please contact us at [email protected].

6. Security Measures

We implement a combination of technical, organizational, and administrative safeguards to protect your personal data, including but not limited to:

– End-to-end data encryption and secure transfer protocols (e.g., HTTPS/TLS)
– Strict access control mechanisms and user authentication processes
– Regular system and infrastructure monitoring and patching
– Routine data backups and secure storage practices
– Employee training and awareness in data protection and confidentiality obligations

7. International Data Transfers

Your data may be transferred to and processed in countries outside of the European Economic Area (EEA) or your own jurisdiction. In such cases, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission and comply with applicable regional data transfer regulations to protect your personal data.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. The specific retention timelines vary by data type:

– Usage and Technical Data: up to 12 months for analytics and diagnostic purposes.
– Account, Profile, and Transaction Data: retained for up to 7 years post-transactions for tax, legal, and audit obligations.
– Communication Data: up to 2 years after last user contact.
– Preference Data: retained until consent is withdrawn or account is closed.

Data may be stored longer where legally required or permissible due to ongoing litigation, audits, or dispute resolution.

9. Cookie Policy

FollowFreed uses cookies and similar technologies to enhance your browsing experience. These include:

– Essential Cookies: Required for operating the website and facilitating core functionalities like page navigation and account access.
– Functional Cookies: Support additional features such as language settings or remembering user choices.
– Analytics Cookies: Help us understand how users interact with our site, allowing us to improve performance and usability.
– Performance Cookies: Enable us to track the effectiveness of advertising and optimize campaigns.

10. Cookie Management and Compliance with GDPR & CCPA

Upon your visit to followfreed.com, we provide a clear, customizable cookie consent banner. You may manage cookie preferences at any time via the site’s cookie settings or your browser’s privacy controls. In compliance with GDPR and CCPA, non-essential cookies are only set following your explicit consent. You may opt out of third-party tracking by consulting our Cookie Preferences page or using browser-based Do Not Track settings.

11. Protection of Children’s Data

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children without verified parental consent. If we become aware that we have collected data from a child under 13 without appropriate verification, we will act promptly to delete such data. Parents or guardians who believe that their child may have submitted personal data to us should contact [email protected].

12. Policy Updates and User Notifications

We may make changes to this Privacy Policy from time to time to reflect changes in law, technology, or business practices. When we make material changes, we will notify you through appropriate channels, such as banners on our website or direct communication. Continued use of followfreed.com after updates constitutes acceptance of the revised terms.

13. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy or how your personal data is processed, please contact us:

Email: [email protected]
Website: https://followfreed.com

We are fully committed to compliance with applicable data protection regulations, and we will respond to all privacy-related inquiries promptly and thoroughly.